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ZSD Code of Conduct

ZSD aims to provide services that meet the customer's requirements. We believe that successful business partnerships are based on a "win-win" relationship. We understand that the cost to the customer incurred by contracting for a service that fails to meet their requirements may far exceed the savings they enjoy through lower charges. Thus we will advise customers to use services which are appropriate for their requirements.

We will endeavour to act in a fair, reasonable and responsible manner in all dealings with customers and we will respect the right of the customers to select the service provider of their choice.

We will ensure that all services and products operate as per their specifications and we will adhere to all relevant laws and regulations as required by our licences.

We will not unfairly discriminate against or between consumers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation. We will treat every customer with courtesy and respect. We will communicate with them in their preferred language, whenever we are able to do so.

We will provide customers with information regarding the services provided to them and the pricing of those services. We will provide full details of services invoiced, payment received and other customer data that we may have on record, when requested.

We will never divulge a customer's personal information to anybody outside of ZSD unless:

  • We have the customer's prior permission.
  • We are obliged to do this in terms of a law or court order.
  • We need to provide this information to outside parties, such as auditors and lawyers and debt collection agencies, contracted by ZSD in the course of operating our business.

We will never sell or make available personal details of any customer to any outside organisation for marketing purposes.

We will handle any customer complaints in a professional manner and advise customers of their right to refer complaints to external parties such as the Internet Service Providers Association and the Independent Communications Authority of South Africa.