ZSD aims to provide services that meet the customer's requirements. We believe
that successful business partnerships are based on a "win-win" relationship. We understand that the cost to the customer incurred by
contracting for a service that fails to meet their requirements may far exceed the savings they enjoy through lower charges. Thus we will
advise customers to use services which are appropriate for their requirements.
We will endeavour to act in a fair, reasonable and responsible manner in all dealings with customers and we will respect the right of the customers to
select the service provider of their choice.
We will ensure
that all services and products operate as per their specifications
and we will adhere to all relevant laws and regulations as required
by our licences.
We will not
unfairly discriminate against or between consumers on the basis of
race, gender, sex, age, religion, belief, disability, ethnic
background or sexual orientation. We will treat every customer with
courtesy and respect. We will communicate with them in their
preferred language, whenever we are able to do so.
We will provide
customers with information regarding the services provided to them
and the pricing of those services. We will provide full details of
services invoiced, payment received and other customer data that we
may have on record, when requested.
We will never
divulge a customer's personal information to anybody outside of ZSD
We have the customer's prior permission.
We are obliged to do this in terms of a law or court order.
We need to provide this information to outside parties, such as auditors and
lawyers and debt collection agencies, contracted by ZSD in the
course of operating our business.
We will never sell
or make available personal details of any customer to any outside
organisation for marketing purposes.
We will handle any
customer complaints in a professional manner and advise customers of
their right to refer complaints to external parties such as the
Internet Service Providers Association and the Independent
Communications Authority of South Africa.